Frequently Asked Questions

Do I need an account to order?

Yes, a verified account is required before checkout, so we can keep your order history and delivery details secure.

How do I pay?

Mirelle currently accepts manual bank transfer. After placing your order, you will see our bank details — transfer the exact order total, then upload your payment proof (a screenshot or photo of the receipt) so our team can verify it. Including the transfer reference is optional but helpful if it's visible on your receipt.

How long does verification take?

Our team typically verifies payment references within one business day.

Can I change or cancel my order?

You can cancel an order yourself while it is still awaiting payment verification. After that, please contact us directly.

How do I track my order?

Once your order ships, you will receive a notification with your carrier and tracking number, viewable anytime from your account.

Do you ship internationally?

We currently deliver across Turkey only.